In this digital era, Enterprises are under tremendous pressure to manage their computing systems and network resources. The systems are becoming more and more complex, and the enterprises are now focusing to satisfy a more diverse audience. On the other hand, the shift to working from home and the demand for delivering an excellent user experience have increased enormously. Therefore, it has become essential to keep track of the countless workspaces and devices in numerous locations by IT teams. Digital experience monitoring plays an essential role to help enterprises in their end user experience management. Digital experience monitoring also assists organizations to adapt to the changes and minimize costs.
The basics of digital experience monitoring:
Digital experience monitoring consists of several steps. First, you need to test your workspaces in order to observe if there is an issue. Then, you need to analyze the data that you have got from the tests. Finally, you need to optimize or adjust your workspaces on the basis of data analysis.
The systems that any workspace consists of several components such as Microsoft WVD, Citrix Cloud, VMware, IGEL OS, and many more. Therefore, in order to provide an effective end-user experience, you need to verify the issues in these systems.
The first step of effective digital experience monitoring is the observation or finding out any issue in these systems. Some crucial methods to test your systems are- i) Proactive Testing, ii) Real-time Monitoring, and iii) Historical Data. Observation tests are conducted on your workspaces.
There are several data analytics that you can use for analyzing the data and finding out if there is an issue, such as i) Reporting, ii) ML-driven Recommendations, iii) Community benchmarks, and iv) Alerts & Notifications.
The process of optimization includes several components such as i) Root-cause Analysis, ii) Community Scripts Library, and iii) Guided & Automatic Remediation.
Things to follow for effective digital experience monitoring:
There are thousands of machines and millions of processes going on in an enterprise IT infrastructure. Therefore, you need to take care of several things in order to keep your users productive.
i) Observe Everything in One Spot:
It is important to have an end-to-end view of the overall health status of the entire EUC environment in real-time. In order to understand several aspects of your infrastructure, the visualization of the health status metrics is essential. You also need to see the relationships between the components of your environment.
ii) Make the Systems Always Ready:
With the help of proactive e availability monitoring, you need to ensure that your systems and applications are always ready for running. The availability of the applications must be ensured whenever the end-users need them.
iii) Tackle the Complexity of the Enterprise:
As the IT team of an enterprise has to monitor the incomprehensibly complex systems, therefore, they need to have the required tools for providing greater experience to the end-users as well as help desk teams.
While digital experience monitoring is essential to ensure the productivity and satisfaction of the users, you need to understand how can you manage the whole system with simplicity and cost-effectively.