Technology advancement has shaped the world in which we live, making it more competitive and accelerated than ever. Customer onboarding is about showing them what your business can offer and the solutions you can provide.
Every interaction with the customer is vital because it allows your organization to leave an impression. Here are a few points to guide you through the importance of digital employee onboarding in the financial services sector.
What Does Digital Onboarding Mean?
Digital employee onboarding involves leveraging digital tools and technologies to onboard new employees. The process also allows the acquisition of a new customer to a company or subscribing a new user to the company’s services remotely using a mobile device. Automated processes also make it possible to check and verify customer data to determine whether they are involved in financial crime.
Many financial service providers are moving towards digital onboarding because it provides greater agility and effectiveness to tasks traditionally requiring a lot of time.
Why Is Digital Onboarding Important to Financial Services Providers?
Improves Customer Experience
The digital onboarding process gives customers a glimpse of what to expect from the bank. Customers can also understand how easy it is for the operations.
When customers realize that the interface is easy to use, they are happy and will always come back for more services. Satisfied customers will also tell others about your company and help you create a good reputation.
Financial services providers have dealt with fraud-related revenue loss for many years. According to Statistica, online e-commerce payment fraud losses were $41 billion globally in 2022, which is expected to rise over the years. As technology advances, it gets difficult for banks to avoid security breaches.
The digital onboarding process helps banks to increase the security of their systems which helps to reduce fraud. Digital onboarding allows financial services providers to check employee profiles and reduce fraud effortlessly.
With the digital onboarding process, financial service providers can access many tools to connect with customers, conduct guided interviews, or even run liveness checks.
Increases Operational Effectiveness
Digital onboarding enables organizations to improve their workflow and reduce the time and costs spent on paperwork. Financial service providers can reduce their workload from days to minutes with the right software tools while employees focus on other, more critical organizational tasks.
Digital onboarding reduces dependence on branches and reduces operating expenses because the availability of tools helps reduce the complexity of tasks.
Streamlines the Administration
The traditional onboarding processes are time-consuming as they involve significant paperwork, which is no longer viable in today’s digital world.
Things are different with the digital onboarding process; everything is stored in a central database where employees and customers can easily access documents and hand them back instantly. With the right technology tools, you can select the documents only intended for your new clients so they can read, sign and upload.
Higher Employee Engagement
Digital employee onboarding motivates employees to go above their work, leading to higher productivity.
Onboarding employees the right way can make them feel more connected to the organization, its values, and its mission. Digital onboarding also makes it possible to set new employees up with a mentor who can help them interestingly learn more about the company. Some companies may even link up their new hires over a meal with the CEO, where they know more about the organization.
Better Employee Retention
Digital onboarding can enable your organization to retain its employees better. Employee turnover is expensive, considering the cost of backfilling positions and training. Still, with the digital onboarding process, the process can begin with pre-boarding when an individual signs an offer letter.
After that, the company can follow up by extending a warm welcome to potential candidates and providing a smooth transition from a candidate to a new hire.
Digital onboarding ensures that financial service providers can continually leverage compliance with the relevant processes. Organizations can also access relevant data, including company structure, customer credit scores, or registered company information.
Digital onboarding provides service providers with various tools that unlock many automated functions, making it possible to understand their customers and businesses faster. This is a significant benefit for companies offering services across multiple countries and having to comply with different regulations.
Digital onboarding can revolutionize your business. Implementing it virtually can boost client relations’ productivity, giving them a competitive advantage over other companies using traditional onboarding processes.
Understanding what needs to be done can help to improve your business performance. If you are still using traditional onboarding processes, it is time to look at your financial services business and review what needs to be done to improve customer experience. Digital onboarding is part of the business improvement process and must be on your radar.